FAQ
1) What does the WayOut Max Pack include?
Essentially three WayOut Max Packs are being offered (A, B & C). Each Max Pack has the same basic contents but with different specifications. The basic contents of each Max Pack are:
1- An Acer® notebook with Intel® mobile technology.
2- A 3Com® ADSL wireless router for your home or office.
3- One month free ADSL (256Kpbs) Internet connection provided by WayOut Wireless.
4- A minimum of 25 free hours of wireless Internet access at all WayOut Wireless hot spots.
2) Is everything offered in the WayOut Max Pack guaranteed?
The only guaranteed product in the WayOut Max Pack is the Acer notebook which has a one year warranty. The one year warranty is only applicable to hardware malfunctions and does not cover software failures.
3) What happens if I face a problem with the other products/services offered in the WayOut Max Pack?
Call 19125 and explain the problem to the call center representative. It is most likely that your problem will be addressed (& solved) over the phone. As a rule of thumb if you have any questions, concerns, and/or problems that need to be addressed - call 19125.
4) Is Acer's agent in Egypt directly responsible for Acer notebooks after sales and service maintenance?
Yes.
5) What do I do if my Acer notebook suffers a hardware problem?
Call 19125 to set an appointment for a WayOut Max Pack representative to collect the faulty notebook from whatever address you specify (within Cairo). Additionally once the notebook is repaired it will be delivered back to you. This service is free of charge.
6) What is the 3Com® ADSL wireless router?
The 3Com® ADSL Wireless 11g Firewall Router combines an ADSL modem, router, 802.11g wireless access point, four-port switch, and firewall to enable up to 253 total (64 wireless) users to securely share a single ADSL connection. By installing this device at home or the office you instantly transform the area into a Wi-Fi hot spot thus allowing you and others to connect to the Internet from any point within your home or office.
7) Will someone install the 3Com® ADSL wireless router at my home or office?
Yes. Simply call 19125 to arrange for an installation appointment. Alternatively, you may set up your own wireless Internet connection in less than 15 minutes in 6 easy steps by following the 3Com® ADSL wireless router installation guide, which is included in every WayOut Max Pack.
8) Will someone set up my one month free ADSL (256 Kpbs) Internet connection at my home or office?
Yes. Simply call 19125 to arrange for a WayOut Wireless representative to contact you and begin the procedures to set up your ADSL Internet connection.
9) If I already have an ADSL Internet connection setup at home or the office - will WayOut Wireless pay my monthly subscription fee?
Yes, provided you are a WayOut Wireless ADSL subscriber. If not, then you will only be entitled to the one month free ADSL Internet connection by subscribing with WayOut Wireless.
10) If I want to apply for a one year ADSL Internet subscription with WayOut Wireless, do any special offers apply?
Call 19125 to find out if special offers are available. If so, you will be re-directed to a WayOut Wireless representative.
11) If I want a higher speed ADSL Internet connection (i.e. 512 Kpbs) - do I pay the monthly subscription fee difference?
Yes, WayOut Wireless only covers the cost of a 256 Kpbs ADSL Internet connection for one month (150 EGP). WayOut Wireless offers higher speed Internet connections, but you must pay the monthly subscription fee difference.
12) What does Wi-Fi stand for/mean?
Wi-Fi is short for Wireless Fidelity, which is a standard for wireless networking. Wi-Fi allows users to connect to the Internet at super speeds and without the need for wires.
13) What is a WayOut Wireless hot spot?
A public area such as a coffee shop, restaurant or cultural center, which is frequented by individuals where laptops, PDAs, smart phones, etc. can be connected to the Internet via Wi-Fi technology.
14) Where can I find a complete list of WayOut Wireless hot spots?
Please refer to the Wi-Fi Hot Spot Guide included in your Max Pack. It includes a complete list of all WayOut Wireless Wi-Fi hot spots.
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